1. General

These Terms & Conditions govern the supply of goods and services by Life Cycle Urns Pty Ltd (ABN 61 130 186 015) trading as Wholesale Funeral Products Australia (“WFPA”, “we”, “us”).

By accessing our website, placing an order or holding an account with us, you agree to be bound by these Terms & Conditions.

We may update these Terms & Conditions from time to time. The latest version will apply to all future transactions.

WFPA operates primarily on a prepayment basis unless otherwise agreed.

2. Orders & Acceptance

• All orders are subject to acceptance by WFPA
• Orders may be placed via our website, email or other approved methods
• WFPA reserves the right to refuse or cancel any order at its discretion
• WFPA reserves the right to require full or partial prepayment prior to acceptance or dispatch of any order.

3. Account Access & Authority

• Each account is operated via a login linked to a nominated email address
• All orders placed using the account login credentials are deemed authorised and binding, regardless of the individual placing the order
• WFPA does not verify individual purchase approvals within your organisation
• You are solely responsible for managing and controlling access to your account login credentials

WFPA is not responsible for any unauthorised use of account login credentials where access has not been appropriately controlled, revoked or updated.

4. Pricing

• All prices are listed in Australian Dollars (AUD)
• Prices are inclusive of GST unless otherwise stated
• WFPA reserves the right to change pricing at any time without notice

5. Payment Terms

• Unless otherwise agreed in writing, all orders are to be paid in full prior to dispatch.
• WFPA may, at its discretion, approve selected customers for credit terms. Where approved, payment terms will be 7 or 14 days from the date of invoice.
• WFPA reserves the right to withdraw, amend or suspend credit facilities at any time.

• WFPA reserves the right to require prepayment at its discretion

6. Credit Limits

• Credit facilities are granted at WFPA’s discretion and may be subject to limits, review or withdrawal at any time.
• WFPA may require a customer to revert to prepayment terms at its discretion.

7. Late Payments

• WFPA may suspend supply for overdue accounts
• WFPA may require future orders to be placed on a prepayment basis where accounts are overdue.
• Interest may be charged on overdue balances at 5% per annum
• Any recovery costs incurred may be payable by the customer

8. Title of Goods

• Title of goods remains with WFPA until full payment is received
• Risk in the goods passes to the customer upon dispatch

9. Delivery & Freight

• Delivery timeframes are estimates only
• WFPA is not liable for delays in transit
• Freight charges may apply unless otherwise agreed
• Customers are responsible for providing accurate delivery details
• Customers will be on charged redelivery charges incurred

10. Returns & Claims

• All returns must be pre-approved by WFPA
• Claims for damage, shortage or defects must be made within 7 days of receipt
• Change of mind returns may incur a restocking fee
• Products must be returned in original packaging and adequately packed for shipping otherwise a handling/repacking fee maybe be charged
• Special order, made-to-order and clearance items are not eligible for return

WFPA reserves the right to inspect returned goods prior to issuing any credit.

11. Product Variations & Natural Characteristics

Some products, including but not limited to handcrafted, ceramic or timber items, may vary in colour, finish, grain or appearance.

These variations are considered a natural characteristic of the product and do not constitute a fault.

12. Limitation of Liability

To the fullest extent permitted by law:

• WFPA excludes all liability for indirect or consequential loss
• WFPA’s liability is limited to the replacement of goods or refund of the purchase price
• WFPA is not liable for any loss arising from misuse, incorrect handling or unauthorised access to account credentials

13. Change of Ownership or Control

You must notify WFPA in writing of any change in:

• business ownership
• management or control
• caretaker arrangements
• personnel responsible for purchasing

Until such notification is received and acknowledged:

• All orders placed using account login credentials remain authorised and binding
• WFPA is not responsible for orders placed by individuals who previously had access

WFPA may review, amend or withdraw credit terms following any such change and may require a new credit application.

14. Account Changes & Communication

• WFPA will only act on account changes or instructions received from the registered account email address unless otherwise confirmed in writing
• It is your responsibility to keep account details accurate and up to date

15. Website Use

• Website content is for general information only and may change without notice
• WFPA makes no warranties as to accuracy or completeness
• Use of the website is at your own risk

16. Intellectual Property

All website content, including images, product descriptions and branding, remains the property of WFPA and may not be reproduced without permission.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

We collect and use personal information in accordance with that policy.

18. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.